✔ credit card payment (Visa, MasterCard)
✔ money transfer (Western Union)
✔ Pay Pal
When making a payment through bank, transfer fee paid by the buyer.
If you want to order shipment to the territory of the Republic of Belarus, please go to our site etershop.by
Delivery is carried out in many different ways. The most economical and fast shipping service is EMS, in which case delivery may take up to 14 days, but in practice no more than a week. If it’s necessary, we can send purchase expedited service DHL, FedEx, UPS. In this case the shipping costs 3-5 times more expensive but can be reached in 2-4 days.
Cost of delivery depends on the weight of the parcel and delivery address and will be added to the cost of the product.
We have the option of delivery courier-technician for large orders, after the delivery the technician can instruct the customer on all technical issues and participate in the first show - as a technical staff. Customer pays shipping and residential expanses of the technician as well as ensure its housing. Details are included in the delivery of an additional agreement to the main contract.
In the case of a fault-finding you need to contact the manager who led your order. You must give him full information on the detection of faults, possible causes, and provided use of the product at the time of the fault. You must provide photo and video materials confirming the fault.
After receiving all the information manager will contact you and offer options for resolving the issue. This may be an indication for repair if the case does not fall under the service. If the case falls under the service, the manager will provide you with information about the nearest service center, which will help you solve your problem. If breakage is significant, the manager can offer you send the product to us for repair.
In all cases, the buyer is liable for transportation and repair of the product until the expert's conclusion about the cause of the fault. If the problem is covered by warranty, the seller fully offsets the cost of repairs, including the cost of delivering the product to the seller and sending items back to the buyer. During a repair vendor can provide the buyer with a replacement product, transportation costs for the replacement product assumes the buyer. The buyer, in turn, guarantees the safety of the replacement product.
We work from 1 AM till 6 PM (New York time)
And we would love to help you with all you questions :)
Our products are made by professionals and meets all quality requirements. We use high-quality components and proven process technologies. That is why we give a guarantee of workmanship. After producing each product undergoes quality control - which reduces production errors to zero. Nevertheless, we are not responsible for transport companies and can not guarantee the functionality of the product after delivery. In this case, we have a program of maintenance and replacement . Additionally, in some products use sophisticated accessories that can come into disrepair over time, in such cases we deliver a repair kit to each product.
All our products have a guarantee of build quality. This guarantee allows you to replace or to get a repair cost compensation when it detects failures associated with the original assembly or the original integrity of components used.
Types of faults that fall under warranty:
- short circuit associated with failure during the manufacturing of LED
- short circuit associated with the quality of the soldering
- damage associated with transportation - including mechanical damage (breakage data fall under the warranty during the first three days after receipt of the unit) , to confirm the damage you must provide us the video unpacking the product and its initial switching on.
The warranty does not fall under the following types of faults:
- mechanical, electrical and thermal damage to the wires , diodes , soldering , insulation and foundation for the shawl.
- damage caused by improper use of products.