Frequently asked questions

Most items are made to order. Production takes 3–40 days depending on the complexity of the costume, the availability of components and our current workload, plus 1–3 days of control testing before dispatch. Items in stock are normally processed within 3–5 days of payment.

Tell us the date before you order. We will confirm honestly whether we can make and deliver the costume in time, taking shipping and customs into account.

Yes, custom work is most of what we do. Send us your idea, sketch or reference photos by e-mail or WhatsApp. We agree the specification and price with you, then send a personal payment link. For custom helmets we send 3D images showing where the LEDs and the fan will go before production starts.

Yes. We regularly make matching sets for 5 to 50 performers. Orders of 10 or more identical pieces get 10% off automatically at checkout.

Production and shipping begin after full payment is received. Payment is due within 14 calendar days of the order being confirmed, unless we agreed otherwise for a custom order.

By card or digital wallet through Revolut (Visa, Mastercard and other major cards, Apple Pay, Google Pay, Revolut Pay), or by bank transfer against an invoice from your manager. Card details are entered on the provider's secure page; we never see or store your card number.

Yes, applied automatically at checkout: 10% off 10 or more identical pieces; 5% off if we can ship within 60 days or 10% off within 90 days (choose it under Production time at checkout); 4% off when you pay by bank transfer.

Prices in the shop are in US dollars. For business customers we can also invoice in EUR or PLN and apply the EU VAT reverse-charge mechanism with a valid EU VAT number. Write to sales@etereshop.com before ordering.

Yes. We never change our bank details by e-mail and never ask for payment to a private account. If you get such a message, do not pay and contact us at sales@etereshop.com or on WhatsApp +48 665 486 586.

Outside the EU: 0% VAT (export). EU private customers: VAT at the rate of your country, added at checkout. EU businesses with a valid EU VAT number: 0% VAT under the reverse-charge mechanism. The final total is shown before you confirm the order.

Import duties, import VAT, GST and clearance fees in the destination country are paid by the buyer, unless agreed otherwise. Each country has its own rules, so check with your local customs office if the amount matters for your budget.

We ship worldwide with tracking. EtereShop costumes have been delivered to 91 countries since 2013.

DHL, UPS or FedEx take 3–7 business days; EMS takes up to about 14 days and is the most economical option. Time in customs is not included. The shipping cost depends on weight and destination and is shown at checkout.

Inspect the parcel before accepting it. Record visible damage with the carrier on delivery. For hidden damage, send us an unedited video of unpacking and the first switching-on, plus photos. Transport damage must be reported within 3 days of receipt.

Most of our LED products run on rechargeable Li-ion 18650 cells. The cell voltage must stay within 3.7–4.2 V. The most important thing is a high discharge current, preferably 15 A or more: low-current cells will not start the product. We recommend branded cells such as Samsung, LG or Sony. The battery type for each item is in its description.

No. Lithium cells are restricted in international shipping, so LED products are sent without batteries. A good 18650 cell costs about $6–8 locally. Our battery guide explains how to choose and charge them: battery guide on GitHub

It depends on the product and the effects. LED wings run about 30 minutes to 1 hour per charge. LED DJ helmets run 2 hours or more on four 18650 cells. Higher-capacity cells (up to about 3600 mAh) give a longer run time.

Usually not. Battery pockets are sized for 18650 cells (18 × 65 mm); 21700 cells (21 × 70 mm) most likely will not fit.

Depending on the model: with buttons held in your hands, a radio remote, or DMX from a lighting console. Effects are recorded on a microSD card and you can load your own from a computer. LED screen masks also have a web interface for loading your own effects.

Yes. Several LED costumes can be synchronised for group shows, including via DMX. Tell us at the order stage so we set them up together.

No. We use only acrylic mirror. It reflects like glass but is lighter and stronger, so it is safe for the performer and you can sit in the costume.

Wipe the mirror with an alcohol-free window cleaner (test a small area first). The lining of Mirror Man suits is detachable and washable.

Reattach it with hot glue; mirror costumes come with a repair kit that includes glue sticks. Never glue a tile over its whole back: the tiles must be able to move a little, otherwise the costume becomes stiff.

Our workmanship guarantee covers faults in our original assembly and components, such as short circuits from LED manufacturing or soldering, and transport damage. It does not cover damage from improper use, storage or maintenance, or normal wear of consumable parts. If the fault is covered, we pay for the repair and the round-trip shipping. Full terms are in our Terms and Conditions.

Write to sales@etereshop.com (or WhatsApp +48 665 486 586 if e-mail is not possible) with a description of the fault and photos or a video. We reply within 14 calendar days. Please contact us before sending anything back to get a return reference.

Custom-made items, made to your specification, cannot be returned under EU consumer law. Standard, non-customised products can be returned within 14 days of receipt; you pay the return shipping.

If production has already started, we refund the amount paid minus the work already done and the materials already used or ordered. Once the item is finished, a refund may be refused.